Protecting Your Business Privacy
At Pommy's Meals, we understand the importance of protecting your business data and customer information. This privacy policy explains how we collect, use, and protect your personal and business information when you use the Customer Portal.
Last Updated: January 24, 2026
Effective Date: January 24, 2026
Information We Collect
Account Information
Name, email address, phone number, store details, and login credentials
Business Information
Store name, address, contact details, business license, and tax information
Order & Inventory Data
Order history, product catalog, stock levels, sales records, and leftover reports
Financial Information
Payment methods, invoices, credit limits, outstanding balances, and transaction history
System & Usage Data
- • Login timestamps and session duration
- • Pages viewed and actions performed in the portal
- • Device information and browser details
- • IP address and general location information
- • Error logs and technical support interactions
How We Use Your Information
Order Management
To process orders, manage inventory, and coordinate deliveries to your store
Financial Services
To handle payments, manage credit limits, and generate invoices and statements
Inventory Management
To track stock levels, manage product catalogs, and process leftover reports
Communication
To send order updates, delivery notifications, payment reminders, and system alerts
Analytics & Reporting
To provide business insights, sales reports, and performance analytics
Customer Support
To provide technical support, resolve issues, and improve service quality
Security & Compliance
To maintain account security, prevent fraud, and comply with regulations
Data Security & Access Control
Security Measures We Implement:
- • Role-based access control (store owners see only their own data)
- • End-to-end encryption for all data transmissions
- • Secure authentication with multi-factor authentication options
- • Regular security audits and vulnerability assessments
- • Secure data centers with 24/7 monitoring
- • Automatic session timeouts and logout procedures
Data Isolation
Your store data is completely isolated from other stores. Only authorized users from your store can access your business information.
Backup & Recovery
Regular automated backups with disaster recovery procedures to ensure business continuity.
Data Sharing & Third Parties
We Never Sell Your Business Data
We do not sell, rent, or share your business information with third parties for marketing purposes. Your data is only shared in limited circumstances:
- • Delivery Partners: Only necessary delivery information (address, contact details) for order fulfillment
- • Payment Processors: Encrypted payment information for transaction processing
- • Regulatory Authorities: When required by law or legal process
- • Service Providers: Cloud hosting, analytics, and support services with strict confidentiality agreements
Delivery Information
Only essential delivery details are shared with assigned drivers for order completion. No financial information is shared.
Analytics Services
Anonymized, aggregated data may be used for analytics to improve our services. No personally identifiable information is shared.
Your Privacy Rights
Access & Review
Access and review all your personal and business data through the portal settings
Correction & Updates
Update your business information, contact details, and preferences at any time
Data Export
Export your business data, orders, and financial records in standard formats
Account Deletion
Request account closure and data deletion, subject to legal retention requirements
Data Retention Policy
Data Retention Periods:
After retention periods expire, data is securely deleted or anonymized unless longer retention is required for legal, regulatory, or legitimate business purposes.
Contact Us & Privacy Questions
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data:
Privacy & Data Protection
Email: privacy@pommysmeals.com
Data Subject Requests
Email: dpo@pommysmeals.com
Customer Support
Email: support@pommysmeals.com
Legal & Compliance
Email: legal@pommysmeals.com
Response Time: We respond to privacy inquiries within 30 days and provide detailed information about actions taken.
This privacy policy is part of our commitment to transparency and protecting your business data. We may update this policy periodically to reflect changes in our practices or legal requirements.